Over two decades experience observing the industry and I can confidently say that no franchisor should be without a Franchise Operations Support consultant. I cannot stress this enough; it’s why I became one!

Steve Felmingham

Head of Franchise Operations Support Services

As your franchise grows and becomes more successful, you’ll starting running into new challenges. Ones which every franchisor faces at some stage during their network’s development.

Your skill, dedication and passion are what have got you and your brand where they are today, but now you’re hitting a wall, and you’re not sure how to proceed, or simply don’t have the time and resources.

For example, have you and your franchise been facing any of these challenges and problems:

Struggling to find time to give your franchisees the support they need as your network gets bigger?

Know your franchise can perform even better but having trouble implementing the right strategies?

Have great recruitment leads, but having trouble getting them over the line and are not sure why?

Franchisees not paying enough attention to essential comms and improvements, despite being in their best interest?

Dread having to deal with franchisees who are not pulling their weight or sticking to their agreements?

Not sure of the best way to handle the legal aspects of renewals, resales, and enforcing franchise agreements?

Finding that your franchise systems are not scaling up in the most effective way?

Know that your franchise can perform better, but not sure why it isn’t?

Don’t worry – it’s not just you, far from it, and it’s not something you have to face alone. Our Franchise Operations Support Service is here to help!

Using our Franchise Operations Support Service means you can have an expert franchising team on tap to cover any or all aspects of managing your network including onboarding new franchisees, handling disputes and agreement breaches, streamlining your systems, and supporting franchisees who need help.

Catering specifically for CEOs, COOs, and their leadership teams, Franchise Operations Support is designed for pretty much anything and everything to do with the essential top-level needs of your franchise.

On top of that, we can also help you create operational structures which will foster scalable growth and allow you to more effectively deal with emerging challenges in the future.

You can also pick us up or put us down whenever you need us, bringing in one more experts for a defined period of time, one or more regular sessions per month, or just when you need us most. Trust us to get it right so you can start putting your energy back where it will most benefit the future of your business.

We’re here to enhance your franchise and help you take it where you want it to be.

Help us to help you with a Franchisor Audit & Survey

We realise sometimes it is hard to know exactly what needs to be done – sometimes you just know your franchise can achieve so much more, but don’t know where to focus your attention. Managing and growing a successful franchise network requires more than just great systems; it requires a clear understanding of your franchisees’ needs, challenges, and performance.

Our Franchisor Audit & Survey can help you gain the critical insights you need, and help you answer these very important questions:

What are my franchisees really thinking?
What are their biggest barriers to achieving growth?
Where do they most need my support?
Are they all following the franchise model correctly?
How do they compare to one another in their operations and performance?

Our expert consultants can help you find the clarity you need. Whether you’re looking for performance improvements, a stronger network, or better franchisee communication, you’ll be able to gain the insights you need to move forward in confidence.

Tailored solutions to suit your franchise

While there are challenges every franchisor faces at some stage in their growth, we know that no two franchises are the same. We have developed some tried-and-true methods to help, but we don’t believe in a “one-size-fits-all” approach, which is why we offer three options to match your needs:

1. Franchise Network Surveys

Gather valuable insights directly from your franchisees. Choose from either pre-set templates designed by our franchise experts or customise your own questions. This allows you to uncover what matters most to your franchisees and address their key concerns effectively.

2. Sample Audits

Take a closer look at a selection of your franchise network. These sample audits can be conducted as webinars or face-to-face visits. By working with a smaller group, you’ll gain actionable insights into performance and compliance that you can scale across other parts of your network.

3. Full Network Audits

When you need a comprehensive view of your entire franchise network, this option provides just that. Through webinars or in-person visits, we’ll dig into the performance, compliance, and operational consistency of every location connected to your franchise.

“When we first franchised our business, we were determined we would take away the pain of running your own business for our franchisees. We developed systems for everything from accounting, marketing and admin so that our franchisees could concentrate on earning money from day 1.

“As a franchisor, your ‘pains’ are different but no less painful. Making sure your franchise agreement is robust, your territories are professionally mapped and your franchisee recruitment and management processes are as slick as they can be are just a few of the things to consider. We learned very quickly that recruiting., managing and supporting franchisees was extremely time consuming and we persevered for a long time before realising that we needed help.

“That’s when we discovered The Franchising Centre. The Franchising Centre do for us what we do for our franchisees, they take the pain away when it comes to franchisee management. We now leave all of the legal aspects (new agreements, renewals, resales) and any issues with franchisee performance or non-compliance to The Franchising Centre. They handle the difficult conversations and manage our franchisees to perform better, or ultimately to exit the network if they’re not a good fit for us. This leave us free to concentrate on what we’re good at, which is supporting our franchise network, keeping them happy and making them successful. Their success is our success and our success is TFC’s success.

“We can’t recommend them enough.”

Lindsay Brown, Access4Lofts Franchise Co-Founder

Get started today

Don’t leave questions unanswered! Whether you’re seeking performance improvements, a stronger network, or better franchisee communication, our Franchisor Audits & Surveys can provide the insights you need to move forward with confidence.

Fill in the form below, and we’ll be in touch…

I would probably still be a franchisor and a far more successful one at that if at the time I had access to an invaluable mentoring and support service such as this. I unfortunately took the hard route, which had its challenges, but someone I could trust to guide and support me through that journey, would have made both financial sense but also driven efficiency. The value proposition for me would have been priceless.

For both the franchisee and the franchisor, having a fair/experienced mediator to help make correct decisions and provide advice to maximise not only on the brand, but the potential for growth across the business and in bringing out the best in the people, is an investment worth making!

Alan Bradley,
Digital Marketing Consultant and Former Franchisor

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